Key Responsibilities

During this internship, you will be assisting in a wide array of task which includes: 

•  Assist in accounting and payment of purchases and supplier payables. 
•  Assist proper invoice management and query handling via phone/e-mail. 
•  Maintains positive working relationships with cross-functional teams & other stakeholders. 
•  Assist in daily administrative duties within the department. 
•  Participates in special projects and performs other duties as required.

What We Are Looking For

• Our ideal candidate is someone from either Business, Finance, Economics, or Accounting major.
• High attention to detail.
• Has a basic understanding of financial and accounting principles. 
• Has good verbal and written communication skills. 
• To commence internship in February or March 2026

This is an excellent opportunity to get a sense of a career in Finance before entering the world of working.

As a Qra Store Manager, you will be responsible for overseeing the day-to-day operations of a store, ensuring exceptional customer service, maintaining proper inventory levels, motivating the team members, upholding the company culture, and driving sales, all while fostering a positive and fun work environment, which is a key aspect of the Qra Brand.

This role is ideal for someone with experience in managing and leading a grocery store. This person should also demonstrate a clear sense of customer centricity and knowledge of F&B operations and trends. Asides being an excellent communicator, we will also be looking for leadership and interpersonal skills.

Key Responsibilities

Leadership and Team Management

• Hiring, training, and developing high-performing team members.
• Providing ongoing feedback and coaching to team members.
• Creating a positive and engaging work environment that aligns with Qra’s Core Values.
• Scheduling and assigning tasks to team members.
• Able to manage multiple priorities and meet deadlines.

Customer Service

• Upholding Qra’s Brand Promise to our customers.
• Ensuring all customers receive friendly and helpful service.
• Addressing customer concerns and complaints promptly.
• Promoting new products and specials to customers.

Operations and Inventory Management

• Maintaining accurate inventory levels by ordering products and managing stock rotations.
• Overseeing the receiving and stocking of merchandise.
• Monitoring sales trends and adjusting inventory accordingly.

Store Maintenance and Visual Merchandising

• Maintaining a clean and organized store environment.
• Implementing attractive product displays and signage.
• Ensuring compliance with Government, health and safety regulations.

Financial Performance

• Tracking sales performance and identifying opportunities to increase revenue.
• Managing labor costs and optimizing operational efficiency.
• Analyzing financial reports to make informed decisions.

What We Are Looking For

• At least 10 years of experience within the retail industry with 5 years in a managerial role such as a store manager or equivalent role.
• Experience working in a retailer in another country is an added advantage.
• Degree in Business Administration or relevant field preferred.
• Able to communicate effectively in English and Malay. Other languages will be an added advantage

Must-Haves:

• Customer-first (centric) mindset, with a passion for delivering great service.
• Proactive and self-driven, with a hands-on approach to problem-solving and a strong desire to excel in a leadership role.
• Strong interpersonal, negotiation, and communication skills to build lasting relationships.
• Always curious and innovative, with a pulse on changing consumer trends in the market.

Skills:

• Strong leadership and customer service-orientation.
• Good communication and interpersonal skills.
• Knowledge in business management and retail operations process.
• Appreciation of consumer trends that are aligned to Qra’s mission and values

As an Assistant Manager, Customer Experience, you play a key role in ensuring smooth front-end operations, delivering warm and consistent customer experiences at Qra.

This role supports customer service operations across both grocer and F&B, ensures service standards are consistently upheld, customer feedback is addressed proactively and leads the frontline team, particularly Cashiers and F&B team members through ongoing coaching that aligned with Qra’s service standard.

Key Responsibilities

Customer Experience & Service Excellence

• Champion customer service philosophy, ensure a high-touch by understanding customer’s needs, and provide personalized service experience for all customers.
• Handle customer feedback and complaints professionally.
• Proactively address customer feedback and identify recurring service issues for continuous improvement.
• Ensure service standards are consistently applied across retail and F&B counters.

Operations & Standards

• Oversee and ensure smooth daily operations at front-end areas.
• Monitor queue times, customer flow, and staff coverage, taking proactive action to maintain service efficiency and minimize waiting time.
• Support day-to-day F&B customer service operations, ensuring service flow, cleanliness, and hospitality standards are met.
• Observe service trends, collect feedback from customers and provide recommendations to improve efficiency and customer satisfaction.

Leadership & Coaching

• Act as role model for frontline staff to deliver service excellence and uphold Qra’s service standard especially on customer engagement, complaint handling, and service etiquette.
• Support onboarding and training of new team members.

Reporting & Support to Management

• Support Store Manager / Management with reports and insights on customer feedback, service performance, and operational challenges.
• Highlight trends, risks, and improvement opportunities related to front-end service operations.

What We Are Looking For

• Diploma or Degree in Hospitality, Retail Management or related field.
• Minimum 5 years of experience in customer service, retail or F&B operations, preferably in a supervisory role.
• Strong communication and interpersonal skills.
• Strong understanding of customer behaviour.
• Proactive mindset with a passion for creating thoughtful, personalised and seamless customer experiences.
• Comfortable managing front-end operations in a fast-paced environment.

As a Butcher Team Member, you will play a key role in ensuring the highest standards of quality, freshness and food safety within the butchery section. You will be responsible for meat preparation, stock management and delivering excellent customer service, while strictly adhering to food safety regulations and company SOPs.

This role is ideal for someone who is skilled in meat handling, detail-oriented and passionate about delivering quality products to customers.

Key Responsibilities

Meat Preparation & Quality Control

• Cut, grind and prepare meats and related products (e.g. sausages and marinated meats) for sale.
• Perform quality inspections on meats and related products to ensure freshness and safety.
• Weigh, package, price and display products accurately and attractively.
• Ensure FIFO (First In, First Out) and FEFO (First Expiry, First Out) principles are applied in cold rooms and chillers through daily checks on expiry dates and product freshness.
• Receive and inspect meat deliveries to ensure they meet quality standards and are not expired.

Food Safety & Hygiene Compliance

• Maintain cleanliness of the butchery section, storage areas and equipment in accordance with food safety standards and company SOPs.
• Clean and maintain tools, knives and equipment properly.
• Monitor refrigerator temperatures daily and update temperature logs to ensure proper storage conditions.

Customer Service & Operations Support

• Greet customers warmly, provide product recommendations, answer enquiries and accept orders.
• Coordinate deliveries and order pickups efficiently.
• Work closely with team members to ensure smooth daily operations.

What We Are Looking For

• Minimum SPM, Diploma or equivalent qualification.
• Proven experience as a butcher or in meat preparation is preferred.
• Ability to use knives, grinders and other cutting tools safely and effectively.
• Able to work 6 days a week on a shift-based schedule.
• Ability to work collaboratively in a fast-paced retail environment.

As a Cashier, you will be responsible for ensuring smooth and accurate cashiering operations while delivering a friendly and efficient customer experience at Qra outlets. You will play an important role in managing transactions, maintaining accountability of daily collections and supporting retail sales operations.

This role is ideal for someone who is detail-oriented, honest and enjoys interacting with customers. You will manage daily sales transactions, handle cash responsibly and ensure all processes are carried out according to company procedures.

Key Responsibilities

Cashier Operations & Transaction Management

• Be in charge of the cashier counter and/or order station.
• Process sales transactions accurately (scan and pack products into bags, etc.) according to standard operating procedures.
• Handle cash, card and other payment methods responsibly and efficiently.
• Ensure all accounts and transactions are updated from time to time, with zero discrepancies in the cash drawer.
• Count and verify daily collections and submit to the Cashier Head.

Customer Service & Retail Support

• Attend to customers professionally and provide a positive shopping experience.
• Support retail selling activities and assist customers with enquiries when required.
• Maintain a clean and organised cashier counter area at all times.
• Follow instructions diligently and perform tasks with accuracy and attention to detail.

What We Are Looking For

• At least SPM or equivalent qualification.
• Passionate, hardworking and trustworthy individual.
• Positive attitude with strong initiative and a willingness to learn.
• Good numerical skills with the ability to handle cash accurately.
• Strong attention to detail and accuracy in daily operations.
• Good communication and interpersonal skills.
• Ability to multitask effectively in a fast-paced retail environment.