As a Commis Chef, you will be responsible for supporting daily kitchen operations across Qra outlets, ensuring food preparation and kitchen activities are carried out efficiently and in accordance with established standards. You will assist in basic food preparation, maintain cleanliness and organization of the kitchen, and ensure all ingredients are handled and stored properly.

This role is ideal for someone passionate about the F&B industry and eager to build a career in the kitchen. With a willingness to learn and a strong work ethic, you will support the culinary team in delivering consistency, quality, and efficiency. You will also play a key role in adhering to food safety and hygiene standards while continuously developing your culinary skills under the guidance of senior chefs.

Key Responsibilities

Kitchen Operations

• Execute opening and closing procedures to ensure the kitchen is fully prepared for service
• Complete daily mise en place to support smooth and efficient operations
• Assist in food preparation and ensure dishes are prepared according to established recipes and standards
• Maintain consistency in food quality, presentation, and portioning
• Ensure accuracy in orders by serving the right dish to the right customer
  

Hygiene, Inventory & Team Support

• Maintain cleanliness and hygiene of the kitchen and all equipment.
• Adhere to food safety standards and company SOPs
• Support the Chef Lead in ingredient ordering and ensure quality and quantity of stock received
• Practice proper storage and handling of ingredients to maintain freshness
• Work closely with the team to ensure smooth service flow
• Stay updated on basic food trends and contribute ideas for seasonal menu items when required

What We Are Looking For

• 0–2 years of experience in a kitchen or F&B environment (fresh graduates are encouraged to apply).
• Basic culinary knowledge or relevant training/certification is an added advantage.
• Willingness to learn and grow within the F&B industry.
• Ability to work in a fast-paced environment and handle pressure during peak hours.
• Basic understanding of food safety and hygiene practices.
• Positive attitude with a strong willingness to learn.
• Team player with good communication skills.
• Attention to detail in food preparation and cleanliness.
• Ability to follow instructions and kitchen SOPs consistently.
• Passion for food and delivering a quality dining experience.
• Able to communicate in both English and Malay.
• Ability to work efficiently in a fast-paced kitchen environment.

As a Commis Baker, you will play a vital role in supporting the daily production of our baked goods, from artisanal breads to delectable pastries. Working closely with the bakery team, you will be involved in preparation, baking, quality control, and kitchen upkeep.

This role is ideal for individuals who are passionate about baking, eager to learn, and committed to delivering consistent, high-quality products.

Key Responsibilities

• Assist in the daily production of breads, pastries, and desserts according to Qra’s recipes and quality standards.
• Maintain proper display and presentation of baked goods.
• Monitor ingredient inventory and communicate restocking needs to the team.
• Ensure kitchen operations follow all food safety and sanitation policies.
• Perform regular equipment checks and report issues to the Senior Baker.
• Discard spoiled or expired items following proper procedures.
• Contribute ideas for menu innovation or improvements in product presentation.
• Maintain high standards of product quality and consistency.
• Continuously develop knowledge of baking techniques and industry best practices.
• Collaborate with the bakery team to ensure smooth and efficient operations.

What We Are Looking For

• Fresh graduates are welcomed; prior baking or kitchen experience is an added advantage.
• Possess a Certificate, Diploma, or Degree in Culinary Arts or a related field.
• Good knowledge of different types of pastries, breads, and desserts, including decoration techniques.
• Solid understanding of food hygiene, safety, and sanitation standards.
• Strong teamwork, communication, and collaboration skills.
• Able to work early shifts, weekends, and on a shift-based schedule (6 days/week, 7.5 hours/day).
• Strong communication and team collaboration skills.
• Comfortable conversing in both English and Malay.
• Solid understanding of food safety and hygiene regulations.
• Customer-first (centric) mindset, with a passion for delivering great service.

As a F&B Supervisor, you will support the Outlet Manager in ensuring production consistency, operational efficiency, and food quality across all outlets.

Our ideal candidate is someone who has a good understanding of overall operational flow with relevant experience in the food and beverage industry. If you’re someone who has a passion in acquiring knowledge in ingredients to make special beverage concoctions, skills in bartending and R&D, with an eagerness to learn and take on various responsibilities, while bringing ideas to live, this is definitely an environment for you to explore and grow with Qra. People management and engaging with customers are all key components to excel in this role.

Key Responsibilities

Operations

• Operational matters and process flow of running the department. This includes work schedules, budgeting, cost management, daily/weekly/monthly sales and expenses, delivery of goods and supplies, inventory, stocks, training on beverage preparations and proper use of equipment and other matters deemed fit and/or what the role requires.
• Prepare and serve a variety of coffee and other beverages, including espresso drinks, brewed coffee, and specialty drinks according to café recipes and standards. Ensure quality and consistency in every beverage served.
• Handle cash and card transactions accurately, process payments, and provide customers with receipts. Maintain the cash register and balance cash drawer at the end of each shift.
• Adhere to all food safety and hygiene standards, as well as café policies and procedures. Always ensure compliance with health and safety regulations.
• Oversee the space, while closely working with the team.

R&D

• Regular R&D checks on the beverage offerings is essential. This is to maintain standards of quality and overall customer experience.
• This constant exercise will require R&D of existing offerings as well as to ideate and create new offerings in the beverage program. This is to ensure we always build excitement and anticipation, as well as retaining a brand that resonates with our Qra community.
• Incorporating a combination where a passion and palate for flavours is crucial. This means that understanding trends and market demands are key to bringing in new ideas to our overall offerings, and thus, leads to exceptional customer experience that blend and live well with Qra’s identity and brand.

Quality & Food Safety

• Recruitment, training, hiring, staff retention, and overseeing all matters related to the team.

Customer Service

• Maintaining customer service standards is vital. Resolving on-ground customer service feedback and complaints are also an integral part of this role.
• This also means that advising the team on the best ways to resolve issues and delivering excellent customer service is of utmost importance.

What We Are Looking For

• Candidates must possess at least SPM.
• Minimum 3–5 years of barista experience or in a similar role preferred.
• Knowledge of coffee brewing techniques and espresso machine operation.
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
• Basic math skills for cash handling and order processing.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods and handle food and beverages.
• Comfortable working in a busy, sometimes noisy environment.

As a F&B Team Member, your responsibilities include welcoming customers, addressing their inquiries, taking orders, handling payments, and preparing and serving food and beverages. You will also actively enhance your understanding of food and beverage preparation, quality standards, and presentation techniques.

This role is ideal for someone who is engaging, courteous and passionate about food and beverage preparation and education, with strong commitment to delivering consistency, efficiency, and service excellence.

Key Responsibilities

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
• Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.

What We Are Looking For

• Fresh Graduates are welcomed to apply.
• Strong interest in retail business.
• Skilled in making coffee.
• Able to work on shift-based role (6 days a week, 7.5 hours a day)
• Strong knowledge of F&B operations, customer service, and safety regulations is an advantage.
• Customer-first (centric) mindset, with a passion for delivering great service.
• Proactive and self-driven, with a hands-on approach to problem-solving.
• Strong communication and team collaboration skills.
• Comfortable conversing in both English and Malay.
• Solid understanding of food safety and hygiene regulations.

As a Grocery Team Member, you will be responsible for the smooth running of the grocery sections and bulk food section at our stores. The role of the Grocery Team Member includes stocking the shelves, checking the quality of goods received, organizing of stocks, making Qra’s Nut Butters and engaging customers.

This role is ideal for someone interested in the retail business and enjoys engaging customers and the team.

Key Responsibilities

Store Operations & Merchandising

• Replenish and organise products to ensure shelves are fully stocked, clean, and well-presented at all times.
• Monitor product quality, freshness, and expiry dates, removing damaged or expired items as required.
• Assist with receiving, unloading, and organising incoming stock deliveries.
• Support inventory control through stock rotation and maintaining accurate stock levels.
• Ensure the sales floor and storage areas are clean, organised, and compliant with store standards.

Customer Service & Team Support

• Provide friendly and knowledgeable assistance to customers, including support with product enquiries.
• Support e-commerce operations by picking, packing, and preparing online orders accurately.
• Report any product, stock, or operational issues to the lead.
• Work collaboratively with team members and support overall store operations as required.
• Carry out additional duties and responsibilities as assigned to ensure smooth daily operations.

What We Are Looking For

• Experience in Grocery is an advantage.
• Able to commute to the workplace.
• Comfortable working 6 days and in a shift basis.
• Willingness to learn and work with others.
• Able to communicate in both English and Malay.
• Ability to work efficiently in a fast-paced environment.

As a Produce Team Member, you will be responsible for the smooth running of the fruits and vegetables sections at our stores. The role of the Produce Team Member includes stocking the shelves, checking the quality of goods received, organizing of stocks of Fruits & Vegetables and engaging customers.

Our ideal candidate is someone who has passion in the retail business and enjoys engaging customers and the team.

Key Responsibilities

• Quality check of the stocks when they arrive to ensure that all items meet the required specifications and are free from damage or defects.
• Ensure all the respective displays are properly stocked and organized. This includes ensuring the proper signage, right price and promotions are on display.
• Checking of products on display to ensure the integrity and freshness of the products are maintained.
• Monitoring and managing of the stock inventory which includes packing, weighing and rotating stocks.
• Ensuring the store and stock room remains clean, organized and in compliance to the safety regulations.
• Handling customer queries, engaging with product information and assisting in various task such as weighing of produce.
• Supporting the implementation of marketing initiatives.
• Supporting e-commerce purchases by packing based on the orders

What We Are Looking For

• Prior knowledge on fruits and vegetables is an advantage.
• Able to commute to the workplace.
• Comfortable working 6 days per week and on a shift basis.
• Able to communicate in Malay and English.
• Willingness to learn and work with others.

As a Butcher Team Member, you will play a key role in ensuring the highest standards of quality, freshness and food safety within the butchery section. You will be responsible for meat preparation, stock management and delivering excellent customer service, while strictly adhering to food safety regulations and company SOPs.

This role is ideal for someone who is skilled in meat handling, detail-oriented and passionate about delivering quality products to customers.

Key Responsibilities

Meat Preparation & Quality Control

• Cut, grind and prepare meats and related products (e.g. sausages and marinated meats) for sale.
• Perform quality inspections on meats and related products to ensure freshness and safety.
• Weigh, package, price and display products accurately and attractively.
• Ensure FIFO (First In, First Out) and FEFO (First Expiry, First Out) principles are applied in cold rooms and chillers through daily checks on expiry dates and product freshness.
• Receive and inspect meat deliveries to ensure they meet quality standards and are not expired.

Food Safety & Hygiene Compliance

• Maintain cleanliness of the butchery section, storage areas and equipment in accordance with food safety standards and company SOPs.
• Clean and maintain tools, knives and equipment properly.
• Monitor refrigerator temperatures daily and update temperature logs to ensure proper storage conditions.

Customer Service & Operations Support

• Greet customers warmly, provide product recommendations, answer enquiries and accept orders.
• Coordinate deliveries and order pickups efficiently.
• Work closely with team members to ensure smooth daily operations.

What We Are Looking For

• Minimum SPM, Diploma or equivalent qualification.
• Proven experience as a butcher or in meat preparation is preferred.
• Ability to use knives, grinders and other cutting tools safely and effectively.
• Able to work 6 days a week on a shift-based schedule.
• Ability to work collaboratively in a fast-paced retail environment.

As a Cashier, you will be responsible for ensuring smooth and accurate cashiering operations while delivering a friendly and efficient customer experience at Qra outlets. You will play an important role in managing transactions, maintaining accountability of daily collections and supporting retail sales operations.

This role is ideal for someone who is detail-oriented, honest and enjoys interacting with customers. You will manage daily sales transactions, handle cash responsibly and ensure all processes are carried out according to company procedures.

Key Responsibilities

Cashier Operations & Transaction Management

• Be in charge of the cashier counter and/or order station.
• Process sales transactions accurately (scan and pack products into bags, etc.) according to standard operating procedures.
• Handle cash, card and other payment methods responsibly and efficiently.
• Ensure all accounts and transactions are updated from time to time, with zero discrepancies in the cash drawer.
• Count and verify daily collections and submit to the Cashier Head.

Customer Service & Retail Support

• Attend to customers professionally and provide a positive shopping experience.
• Support retail selling activities and assist customers with enquiries when required.
• Maintain a clean and organised cashier counter area at all times.
• Follow instructions diligently and perform tasks with accuracy and attention to detail.

What We Are Looking For

• At least SPM or equivalent qualification.
• Passionate, hardworking and trustworthy individual.
• Positive attitude with strong initiative and a willingness to learn.
• Good numerical skills with the ability to handle cash accurately.
• Strong attention to detail and accuracy in daily operations.
• Good communication and interpersonal skills.
• Ability to multitask effectively in a fast-paced retail environment.

We are looking for a strategic and entrepreneurial Assistant Category Manager. This role goes beyond buying - you will be accountable for driving the category’s growth, profitability, and ensuring the category stays relevant to our customers.

In this position, you will have the autonomy to make a meaningful impact, shaping the customer experience, and grow your career in a fast-paced, collaborative, and innovative environment. You will also develop and execute data-driven strategies through sourcing the right products, understanding market trends, and collaborating across the business to ensure your category thrives.

If you are a natural negotiator, data-driven, and love building things from the ground up, this role is for you!

Key Responsibilities

• Category Strategy: Develop, own, and execute the end-to-end strategy for the categories to achieve sales, margin, and growth targets.
• Sourcing & Vendor Management: Identify, build, and maintain strong, long-term relationships with suppliers and vendors. Lead negotiations on pricing, promotions, and terms to ensure the best value.
• Data-Driven Insights: Utilise sales data, customer insights, and market analysis to anticipate consumer trends, identify gaps, and discover new opportunities for growth.
• Merchandising & Promotion: Plan and implement promotional calendars, pricing strategies, and merchandising plans to drive sales and customer engagement.
• Cross-Functional Collaboration: Work closely with Marketing and Operations teams to ensure successful product launches, effective promotions, and optimal inventory levels.
• P&L Management: Take responsibility for the financial performance of your category, including revenue, pricing, and profitability.
• Start-up Agility: Embrace a hands-on approach in our fast-paced environment. Be prepared to multitask and leverage your skills to support other business priorities as they arise.

What We Are Looking For

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• 5+ years of experience in category management, buying, or merchandising, preferably within the FMCG, supermarket, or retail industry.
• Experience working in a start-up or high-growth e-commerce environment; or direct experience managing Pantry, Grocery, or Household product categories will be added advantage.
• Strong analytical skills with a proven ability to interpret data and translate it into actionable business strategies.
• Exceptional interpersonal, negotiation, communication, and relationship-building skills. You can build rapport easily and secure favourable terms.
• A genuine passion for understanding customer needs, market trends and love for bringing products to our customers.
• Excellent collaboration skills and the ability to work effectively with diverse teams.
• Innovative with passion and love for bringing products to our customers.
• A self-starter with a positive and can-do attitude, proactive and hands-on approach. Get things done right, and fast!

As an Assistant Manager, Marketing (A&P), you’ll play a key role in shaping how our customers experience the Qra brand. From campaigns execution to amplifying our voice across digital, in-store, and community touchpoints, you’ll work closely with internal teams and external partners to build brand presence and drive engagement. 

Key Responsibilities

Campaigns & Community Activation

• Lead the planning and execution of integrated marketing campaigns aligned with business and brand objectives. 
• Work cross-functionally with internal teams to ensure smooth rollout and execution.
• Coordinate community events and on-ground activations that strengthen brand visibility and customer connection.
• Track campaign performance and provide insights to improve effecriveness. 

Social & Content Marketing

• Manage Qra’s social media presence, overseeing content planning and creation in line with Qra brand personality, strategy, and relevant trends.
• Monitor content performance and continuously optimise strategies to grow reach, engagement, and community.

Customer Experience Initiatives

•  Oversee customer service channels—including email, WhatsApp, Google reviews, and in-store feedback—ensuring timely, helpful, and friendly responses.
•  Drive customer feedback initiatives, translate insights into actionable improvements, and collaborate across teams to enhance the end-to-end experience.
•  Enhance the in-store customer experience by identifying and driving improvements to customer-facing information, communications, and visual touchpints. 

Partnership & Collaborations

• Manage partnerships and collaborations that enhance customer engagement and strengthen brand visibility, ensuring alignment with Qra’s brand and marketing strategy. 

What We Are Looking For

• Degree in Marketing, Business, Hospitality, or a related field.
• Minimum 5 years of experience in Marketing, customer experience management, retail operations, or hospitality, preferably within lifestyle, grocery, or F&B industries.
• Strong understanding of customer behaviour.
• Experience managing cross-functional projects and collaborating with teams.
• Familiarity with digital communication platforms (WhatsApp, email, Google Reviews, social media) and customer feedback systems.
• Excellent interpersonal and communication skills, with a track record of building relationships with both customers and internal teams.
• Strong organisational and project management skills, capable of handling multiple initiatives and priorities in a fast-paced environment.

Must-Haves:

• A proactive mindset with a passion for creating thoughtful, personalised, and seamless customer experiences.
• Passion for delivering exceptional customer experiences and cultivating a community-first atmosphere. 
• Creative problem solver - able to think innovatively and develop personalised service enhancements that would benefit our customers. 
• Collaborative team player - works well with diverse teams within the organisation to bring customer experience strategies to life. 
• Agility & adaptability - thrives in a growing, fast-paced start-up environment and embraces change as an opportunity to innovate. 
• Enthusiasm for social media and storytelling, create engaging, brand-aligned content.

As we continue to grow, we're looking for a Finance Manager who combines strong financial discipline with commercial thinking and a hands-on approach. This role will play a key part in driving financial performance, improving profitability, strengthening cash flow, and building scalable finance processes to support Qra's growth.

The Role

Reporting directly to the Finance Director and working closely with our Founder/CEO, the Finance Manager will lead Qra's day-to-day finance and accounting functions while serving as a key business partner to operational teams.

You will oversee financial reporting, cash flow management, budgeting, compliance, internal controls, and finance operations. Beyond ensuring accuracy and governance, you will provide meaningful insights that help drive growth, improve margins, optimise working capital, and support strategic decision-making across the business.

 You will be responsible for ensuring financial accuracy, maintaining strong controls, supporting commercial decision-making, and building a high-performing finance function that enables the business to scale sustainably.

Key Responsibilities

Financial Management & Reporting

• Oversee the full spectrum of finance operations, including Accounts Payable (trade and non-trade), Accounts Receivable, General Ledger, fixed assets, inventory accounting, and treasury functions.
• Ensure timely and accurate preparation of monthly management accounts, financial statements, and performance reports.
• Maintain integrity of financial records and balance sheet reconciliations.
• Monitor inventory accounting, stock adjustments, shrinkage, and costing to ensure accurate reporting of gross margins and profitability.
• Ensure compliance with accounting standards, statutory requirements, and regulatory obligations.

 Budgeting, Forecasting & Business Performance

• Lead annual budgeting and periodic forecasting processes.
• Analyse financial performance against budgets, forecasts, and prior periods, identifying risks and opportunities.
• Monitor and report on key business KPIs, including sales, gross margin, EBITDA, inventory days, and store P&L.
• Provide actionable insights and recommendations to improve financial and operational performance.

 Cash Flow & Working Capital Management

• Monitor daily cash positions and forecast short- and medium-term cash flow requirements.
• Manage working capital by optimising inventory levels, receivables, payables, and supplier payment terms.
• Oversee store cash collection, banking processes, reconciliations, and cash controls.
• Partner with merchandising teams to improve inventory productivity, stock turn, and supplier payment terms.
• Support initiatives to improve cash conversion and strengthen liquidity across the business.

 Commercial & Operational Finance

• Partner closely with Merchandising, Store Operations, Marketing, and F&B teams to evaluate business performance and profitability.
• Support pricing, promotions, category reviews, margin analysis, and investment decisions.
• Provide financial analysis and business cases for new store openings, capital expenditure, and strategic initiatives.
• Drive greater visibility into profitability by store, category, and channel.

 Internal Controls, Compliance & Risk Management

• Strengthen internal controls, policies, and governance frameworks across the organisation.
• Ensure compliance with tax regulations, statutory requirements, and company policies.
• Lead internal and external audits, ensuring timely resolution of audit findings and implementation of recommendations.
• Monitor financial risks and proactively recommend mitigation measures.

 Systems, Process Improvement & Automation

• Identify opportunities to improve finance processes, reporting efficiency, and data accuracy.
• Drive automation and system enhancements to improve productivity and scalability.
• Support the continuous development and optimisation of finance systems and workflows.

 Leadership & Team Development

• Lead, coach, and develop the finance team, ensuring clear accountability and strong execution across AP, AR, GL, inventory accounting, and master data functions.
• Foster a culture of ownership, continuous improvement, and operational excellence.
• Build strong cross-functional relationships and serve as a trusted financial advisor to business leaders.
• Support succession planning and capability development within the finance function.

What We Are Looking For

• Bachelor's Degree in Finance, Accounting, Commerce, or a related discipline.
• Professional qualification (ACCA, CPA, CIMA, ICAEW, or equivalent) is an added advantage.
• Minimum 6-10 years of relevant experience in finance, accounting, financial planning, or business partnering, including experience leading a finance team and managing month-end reporting, budgeting, audit, and cash flow processes.
• Experience in Retail, FMCG, Food & Beverage, Hospitality, or other multi-site consumer businesses is highly preferred.
• Strong understanding of financial reporting, management accounting, budgeting, forecasting, and working capital management.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Advanced proficiency in Microsoft Excel and experience working with ERP, POS, inventory management, and financial systems.
• Commercially minded, hands-on, and comfortable operating in a fast-paced, entrepreneurial environment.
• Strong communication, stakeholder management, and leadership skills.
• Proactive, self-driven and resourceful with a strong sense of ownership and accountability.
• Demonstrates high integrity, accountability, and attention to detail.
• Experience supporting multi-store retail operations and business expansion projects is an advantage.

Key Responsibilities

During this internship, you will be assisting in a wide array of task which includes: 

•  Assist in accounting and payment of purchases and supplier payables. 
•  Assist proper invoice management and query handling via phone/e-mail. 
•  Maintains positive working relationships with cross-functional teams & other stakeholders. 
•  Assist in daily administrative duties within the department. 
•  Participates in special projects and performs other duties as required.

What We Are Looking For

• Our ideal candidate is someone from either Business, Finance, Economics, or Accounting major.
• High attention to detail.
• Has a basic understanding of financial and accounting principles. 
• Has good verbal and written communication skills. 

This is an excellent opportunity to get a sense of a career in Finance before entering the world of working.

As an IT Intern, you will support the Information Technology team in maintaining Qra's IT infrastructure, providing end-user technical support, and ensuring the smooth operation of technology systems across the business. This internship offers hands-on exposure to IT helpdesk operations, hardware and software support, Microsoft 365 administration, networking fundamentals, IT asset management, and infrastructure maintenance.

This role is ideal for someone who is passionate about technology, eager to learn, and enjoys solving technical problems. You will work closely with experienced IT professionals while developing practical skills that prepare you for a future career in IT support and infrastructure.

Key Responsibilities

IT Helpdesk & End-User Support

• Provide first-level technical support to employees. 
• Troubleshoot hardware, software, printer, POS, and basic network-related issues. 
• Assist with user account creation, modification, password resets, and Microsoft 365 administration. 
• Monitor and update IT support tickets to ensure timely issue resolution. 

Hardware & Asset Management

• Set up and configure laptops, desktops, printers, and peripheral devices. 
• Perform PC formatting, operating system installation, and software deployment. 
• Maintain accurate IT asset inventory records. 
• Conduct workstation inspections, preventive maintenance, and support hardware replacement activities. 

Network & Infrastructure Support

• Assist in monitoring network devices, internet connectivity, and WiFi performance. 
• Support basic network troubleshooting involving switches, firewalls, and VLANs. 
• Assist with backup verification and infrastructure health checks. 
• Support server room, UPS, and IT equipment maintenance activities. 

Documentation & Continuous Improvement

• Prepare and update IT documentation, SOPs, and user guides. 
• Maintain IT operational records and reports. 
• Support IT projects and technology improvement initiatives. 
• Identify opportunities to improve IT processes and user support workflows. 

What We Are Looking For

• Diploma or Degree student in Information Technology, Computer Science, Information Systems, or a related field. 
• Basic understanding of computer hardware, Windows operating systems, Microsoft 365, and networking concepts (e.g., IP addressing and WiFi connectivity). 
• Strong willingness to learn and develop technical skills in IT support, infrastructure, and systems administration. 
• Good analytical, problem-solving, and troubleshooting abilities. 
• Strong communication, interpersonal, and teamwork skills. 
• Able to work independently while collaborating effectively in a team environment. 
• Detail-oriented with good organizational and documentation skills. 
• Experience assembling, troubleshooting, or maintaining computer hardware is an advantage. 
• Interest in IT infrastructure, cybersecurity, or systems administration is preferred.