As a Marketing Executive, you’ll play a key role in shaping how our customers experience the Qra brand. From launching campaigns to amplifying our voice across digital and physical spaces, you’ll be working closely with internal teams and external partners to enhance the Qra brand, and engage with our community. We’re looking for someone who is hands-on, brimming with ideas, and thrives in a collaborative and fast-paced environment.

Key Responsibilities

You’ll support the end-to-end execution of marketing plans, including:

•  Campaign Management – Plan, coordinate, and execute multi-channel campaigns across digital and offline touchpoints.
• Social Media & Content – Co-building our social platforms (with the team) - planning engaging content that reflects our brand values, voice and story.
• Community Engagement & Events – Coordinate and execute on-ground marketing initiatives that engage our community and enhance brand presence
• Marketing Collaterals Coordination – Collaborate with the creative team to coordinate the production of marketing materials, from concept to final delivery.
• Copywriting & Proofreading – Craft and review content to ensure it is on-brand, accurate, and impactful.
• Cross Department & Stakeholders Collaboration – Work closely with teams across departments (i.e. Operations, Merchandising, F&B, HR) to drive company-wide initiatives that strengthen the Qra brand and support business growth.
• External Coordination – Liaise with suppliers, media partners, and brand collaborators/partners to ensure smooth planning, communication, and timely delivery of campaigns and materials.
• Customer Engagement & Support – Engaging with our customers and responding to enquiries across our digital platforms as needed.

What We Are Looking For

• A Bachelor’s Degree in Marketing, Communications, Business, or a related field.
• Strong communication, project management, and time management skills; or a genuine interest in developing them.
• Familiar with social media, content planning, and digital marketing platforms.
• Candidates with 1–2 years of relevant marketing experience are preferred. But if you’re passionate and eager to learn, we’d still love to hear from you.
• Fresh graduates with relevant internship experience are also encouraged to apply.

You will thrive in this role if you are:

• Excited about creating brand experiences for customers.
• A team player who enjoys bouncing ideas and working cross-functionally.
• Proactive, resourceful, fully hands-on and able to work independently when needed.
• Always curious, with an eye on marketing, content, and retail trends.
• Fast-moving, yet detail-oriented — you get things done, and done well!

As a Senior Manager, Food & Beverage, you will report directly to the F&B Director and act as a key business partner in leading and scaling Qra’s F&B portfolio. You will be responsible for translating strategy into execution, driving commercial performance, and ensuring operational excellence across all F&B touchpoints.

This role plays a critical leadership position in shaping business direction, delivering profitable growth, and building the systems, teams, and culture required for long-term success.

Key Responsibilities

Strategic & Commercial Leadership

• Partner closely with the F&B Director to shape overall F&B strategy, business priorities, and long-term growth plans.
• Own the execution of strategic initiatives across operations, commercial, product, and customer experience.
• Identify and develop new revenue streams, concepts, formats, and partnerships.
• Lead market and competitive analysis to inform pricing, positioning, expansion, and innovation strategies.
• Present business insights, performance reviews, and strategic recommendations.

Business & P&L Ownership

• Drive overall F&B financial performance, with accountability for delivering agreed revenue, margin, and profitability targets.
• Lead annual business planning, budgeting, and forecasting processes.
• Implement cost control and margin improvement initiatives across labour, COGS, and operating expenses.
• Track KPIs and financial performance, ensuring corrective actions are taken where required.

Operational Excellence (Multi-Site)

• Oversee day-to-day operations across all F&B outlets and formats.
• Ensure consistent standards in food quality, service delivery, safety, and compliance.
• Build scalable operating models, SOPs, and governance frameworks as the business grows.
• Drive productivity, efficiency, and process improvement across the entire F&B ecosystem.
• Design operating models that are scalable across future outlets, formats, and business concepts

Grab & Go (Cross-Functional Execution & Delivery)

• Act as the operations and execution lead for the Grab & Go business across all outlets.
• Partner with the Category Manager, Grab & Go to translate category strategies into operationally viable store execution.
• Ensure new product launches, range changes, and promotions are delivered on time, in full, and to standard.
• Build and maintain operating models, SOPs, and workflows to support G&G growth.
• Ensure store teams are trained, resourced, and operationally ready to deliver category plans.
• Monitor operational KPIs including availability, execution quality, waste, throughput, and labour efficiency.
• Surface operational risks, constraints, and improvement opportunities

Leadership, Culture & Capability

• Lead the F&B team inspire, and develop leaders.
• Act as a change leader in driving transformation, new systems, and ways of working.
• Build strong succession pipelines and talent development frameworks.
• Embed a culture of accountability, collaboration, and continuous improvement.
• Develop future leaders capable of taking on multi-site and business unit roles.

What We Are Looking For

• Minimum 10 years of experience within the F&B industry, with at least 5 years in management or leadership roles.
• Proven experience owning or leading P&L for multi-site operations.
• Strong strategic thinking with hands-on execution capability.
• Commercially sharp — understands pricing, margin, cost structures, and growth levers.
• Comfortable operating in a fast-paced, evolving and entrepreneurial environment
• Passionate about food, hospitality, retail and building meaningful customer experiences.
• Strong people leader with the ability to scale teams and systems.
• Thrives in ambiguity and enjoys building things from the ground up.

As an Assistant Category Manager, Grab & Go (F&B), you will lead the growth and performance of Qra’s Grab & Go category. You will drive product strategy, assortment planning, supplier management, and category optimisation, working closely with the F&B Director on strategic direction and partnering with the Senior Manager, F&B to translate plans into effective execution. This role sits at the heart of the Grab & Go business, ensuring category plans are customer-led, innovative, and commercially viable.

Key Responsibilities

Category Strategy & Execution 

• Develop and implement category strategies aligned with the company direction.
• Drive sales, margin, and mix performance within agreed commercial targets.
• Analyse market trends, customer insights, and sales data to identify growth and optimisation opportunities.
• Prepare business cases and recommendations for new concepts, formats, and product innovations.
• Prepare regular category performance reports and insights.

Product Development & Lifecycle Management

• Work closely with Qra’s in-house chefs and culinary teams to translate menu concepts into commercially viable Grab & Go products.
• Lead the commercial and category governance of in-house developed SKUs, including pricing, costing, packaging, range positioning, and lifecycle management.
• Collaborate with chefs on product briefs, customer insights, and performance feedback to guide innovation and range evolution.
• Source and develop third-party manufactured products under the Qra brand, ensuring alignment with brand standards, quality expectations, and commercial targets.
• Lead supplier selection, sampling, testing, and onboarding for external Qra-branded products.
• Ensure consistency of quality, brand presentation, and customer experience across both in-house and externally sourced ranges.

Pricing, Promotions & Merchandising 

• Propose pricing structures and promotional plans to drive category performance.
• Work with Marketing on campaign concepts and  initiatives.
• Design planograms and merchandising principles to optimise category visibility and turnover.

Supplier & Commercial Management

• Build and maintain strong supplier partnerships.
• Negotiate trading terms, cost prices, MOQs, and commercial support.
• Identify new sourcing opportunities and alternative suppliers to manage risk and improve margin.

Cross-Functional Collaboration

• Collaborate with cross functional teams to ensure category strategies are operationally feasible and effectively executed in stores.
• Provide category input, training, and guidelines to support store execution.
• Support company projects related to systems, process improvement, and customer experience.

What We Are Looking For

• Bachelor's degree in in any related field. A background in Food or Hospitality related is however preferred.
• Minimum 2  years of experience in Category Management, Buying, Procurement, or Product roles.
• Strong commercial and analytical capability (pricing, margin, cost structures).
• Confident communicator and negotiator with suppliers and internal stakeholders
• Passionate about food, hospitality, retail and building meaningful customer experiences.
• Comfortable operating in a fast-paced, evolving and entrepreneurial environment.
• High ownership mindset with the ability to influence without formal authority.

As a Social Media Content Creator, you’ll be the driving force behind how Qra shows up online every single day. You’ll own our social media presence end to end — from content ideas and execution to publishing, engagement, and performance.

This role is for someone who loves creating, is excited by variety, and enjoys having full ownership. You’ll be on the ground in stores, spotting moments worth sharing, shooting content, designing simple visuals, editing videos, jumping on trends, and building a community that genuinely connects with the Qra brand.

If you’re someone who can do it all (creatively and practically), this role was made for you!

Key Responsibilities

You’ll own and execute the full social media and content ecosystem, including:

• Social Media Ownership – Manage Qra’s social media platforms end to end, with a strong focus on Instagram, ensuring consistency in brand voice, tone, and visuals.
• Content Strategy & Execution – Co-plan content calendars with the team, personally execute them, from ideation to posting and optimisation.
• Short-Form Video Creation – Create, shoot, edit, and publish short form videos for Instagram Reels, Stories, TikTok (occasionally), and Facebook.
• Graphic & Visual Content – Design simple, effective visuals for social posts, stories, promotions, and campaigns, adapting content into multiple formats and sizes.
• On-Ground Content Capture – Be present for in-store activations, community engagements and behind-the-scenes moments to capture authentic content featuring products, people, and experiences.
• Creative Storytelling – Turn everyday moments for the customers or staff into engaging, relatable stories that reflect Qra’s lifestyle positioning and community spirit.
• Trend Spotting & Experimentation – Stay on top of social media trends, formats, and platform updates, and translate them into relevant, on-brand content.
• Publishing & Community Management – Write captions, schedule posts, respond to comments and messages, and actively engage with our audience
•  Performance & Optimisation – Track content performance, review insights, and continuously improve what we create based on what resonates.
• Collaboration – Work closely with Marketing teams, Operations and other sub-teams to support campaigns, launches, and promotions.
• End-to-End Ownership – Manage the full content workflow independently, from idea to execution to reporting.

What We Are Looking For

• A Diploma or Bachelor’s Degree in Marketing, Communications, Media, or a related field. Minimum 2–4 years of hands on experience creating and managing social media content.
• Strong familiarity with Instagram and other social media platforms, including content formats, trends, and best practices.
• Proven ability to shoot and edit photo and video content independently.
• Proficient in CapCut or other relevant video editing tools, as well as basic design tools such as Adobe Express (equivalent to Canva) or similar tools.
• Good visual sense with an understanding of layout, storytelling, and brand consistency.
• Working independently and taking full ownership of output. Organised, adaptable, and able to manage multiple content pieces in a fast paced environment.
• Comfortable being on the ground in retail environments and working closely cross departments.
• Own transport and flexible to travel between stores as needed, including occasional weekend support for events and activations.

You’ll thrive in this role if you are:

• A creator at heart who loves executing, not just planning.
• Excited by variety and ownership.
• Curious, trend aware, and always experimenting.
• Grounded, reliable, and able to move fast without losing quality.
• Genuinely interested in food, lifestyle, people, and community.
  

Key Responsibilities

During this internship, you will be assisting in a wide array of task which includes: 

•  Assist in accounting and payment of purchases and supplier payables. 
•  Assist proper invoice management and query handling via phone/e-mail. 
•  Maintains positive working relationships with cross-functional teams & other stakeholders. 
•  Assist in daily administrative duties within the department. 
•  Participates in special projects and performs other duties as required.

What We Are Looking For

• Our ideal candidate is someone from either Business, Finance, Economics, or Accounting major.
• High attention to detail.
• Has a basic understanding of financial and accounting principles. 
• Has good verbal and written communication skills. 
• To commence internship in February or March 2026

This is an excellent opportunity to get a sense of a career in Finance before entering the world of working.

As a Qra Store Manager, you will be responsible for overseeing the day-to-day operations of a store, ensuring exceptional customer service, maintaining proper inventory levels, motivating the team members, upholding the company culture, and driving sales, all while fostering a positive and fun work environment, which is a key aspect of the Qra Brand.

This role is ideal for someone with experience in managing and leading a grocery store. This person should also demonstrate a clear sense of customer centricity and knowledge of F&B operations and trends. Asides being an excellent communicator, we will also be looking for leadership and interpersonal skills.

Key Responsibilities

Leadership and Team Management

• Hiring, training, and developing high-performing team members.
• Providing ongoing feedback and coaching to team members.
• Creating a positive and engaging work environment that aligns with Qra’s Core Values.
• Scheduling and assigning tasks to team members.
• Able to manage multiple priorities and meet deadlines.

Customer Service

• Upholding Qra’s Brand Promise to our customers.
• Ensuring all customers receive friendly and helpful service.
• Addressing customer concerns and complaints promptly.
• Promoting new products and specials to customers.

Operations and Inventory Management

• Maintaining accurate inventory levels by ordering products and managing stock rotations.
• Overseeing the receiving and stocking of merchandise.
• Monitoring sales trends and adjusting inventory accordingly.

Store Maintenance and Visual Merchandising

• Maintaining a clean and organized store environment.
• Implementing attractive product displays and signage.
• Ensuring compliance with Government, health and safety regulations.

Financial Performance

• Tracking sales performance and identifying opportunities to increase revenue.
• Managing labor costs and optimizing operational efficiency.
• Analyzing financial reports to make informed decisions.

What We Are Looking For

• At least 10 years of experience within the retail industry with 5 years in a managerial role such as a store manager or equivalent role.
• Experience working in a retailer in another country is an added advantage.
• Degree in Business Administration or relevant field preferred.
• Able to communicate effectively in English and Malay. Other languages will be an added advantage

Must-Haves:

• Customer-first (centric) mindset, with a passion for delivering great service.
• Proactive and self-driven, with a hands-on approach to problem-solving and a strong desire to excel in a leadership role.
• Strong interpersonal, negotiation, and communication skills to build lasting relationships.
• Always curious and innovative, with a pulse on changing consumer trends in the market.

Skills:

• Strong leadership and customer service-orientation.
• Good communication and interpersonal skills.
• Knowledge in business management and retail operations process.
• Appreciation of consumer trends that are aligned to Qra’s mission and values

As an Assistant Manager, Customer Experience, you play a key role in ensuring smooth front-end operations, delivering warm and consistent customer experiences at Qra.

This role supports customer service operations across both grocer and F&B, ensures service standards are consistently upheld, customer feedback is addressed proactively and leads the frontline team, particularly Cashiers and F&B team members through ongoing coaching that aligned with Qra’s service standard.

Key Responsibilities

Customer Experience & Service Excellence

• Champion customer service philosophy, ensure a high-touch by understanding customer’s needs, and provide personalized service experience for all customers.
• Handle customer feedback and complaints professionally.
• Proactively address customer feedback and identify recurring service issues for continuous improvement.
• Ensure service standards are consistently applied across retail and F&B counters.

Operations & Standards

• Oversee and ensure smooth daily operations at front-end areas.
• Monitor queue times, customer flow, and staff coverage, taking proactive action to maintain service efficiency and minimize waiting time.
• Support day-to-day F&B customer service operations, ensuring service flow, cleanliness, and hospitality standards are met.
• Observe service trends, collect feedback from customers and provide recommendations to improve efficiency and customer satisfaction.

Leadership & Coaching

• Act as role model for frontline staff to deliver service excellence and uphold Qra’s service standard especially on customer engagement, complaint handling, and service etiquette.
• Support onboarding and training of new team members.

Reporting & Support to Management

• Support Store Manager / Management with reports and insights on customer feedback, service performance, and operational challenges.
• Highlight trends, risks, and improvement opportunities related to front-end service operations.

What We Are Looking For

• Diploma or Degree in Hospitality, Retail Management or related field.
• Minimum 5 years of experience in customer service, retail or F&B operations, preferably in a supervisory role.
• Strong communication and interpersonal skills.
• Strong understanding of customer behaviour.
• Proactive mindset with a passion for creating thoughtful, personalised and seamless customer experiences.
• Comfortable managing front-end operations in a fast-paced environment.

As a Sous Chef, you will be responsible for driving kitchen operational excellence and delivering an exceptional all-day dining experience within Qra’s F&B concept. You will support the Head Chef in overseeing back-of-house operations, maintaining high food quality standards and working closely with cross-functional teams to bring Qra’s vision of a destination dining space to life.

This role is ideal for a passionate culinary professional with strong kitchen leadership capabilities and a keen interest to create a destination food place for the community. You will play a key role in ensuring smooth kitchen operations, developing menu offerings, strengthening SOPs and fostering a collaborative and high-performing kitchen culture.

Key Responsibilities

Menu Development & Innovation

• Collaborate with the Head Chef and F&B R&D team to curate seasonal and trend-driven menus and promotional items.
• Ensure dishes meet quality, presentation, portion and cost standards.
• Support innovation efforts by incorporating bakery and grocery products to create unique menu offerings.

Smooth Daily Kitchen Operations

• Oversee daily food production and maintain consistency in food quality and presentation.
• Address operational needs including equipment maintenance, purchasing requirements, and resolving kitchen issues or feedback.
• Estimate food requirements and manage food margins, food costs, and labor efficiency.
• Maintain and enforce kitchen hygiene, food safety, and sanitation standards in compliance with regulations.
• Monitor and manage food inventory, storage practices, and supplies to minimize wastage.

Team Leadership & SOP Compliance

• Guide, train, and develop kitchen staff including commis chefs and junior team members.
• Develop and maintain kitchen SOPs and ensure compliance with recipes, processes, and quality standards.
• Support administrative duties including team rostering and attendance monitoring.

Industry Trends & Customer Engagement

• Stay updated on restaurant trends, techniques and presentation styles to keep offerings relevant and exciting.
• Engage with customers when appropriate to gather feedback and enhance dining experiences.

What We Are Looking For

• Minimum 3-5 years of experience in a supervisory kitchen role within the F&B industry; Diploma or certification in Culinary Arts or a related field is an advantage.
• Strong knowledge of kitchen operations, food costing, sanitation, and safety regulations.
• Passion for food and delivering quality dining experiences, with the ability to balance operational efficiency and culinary creativity.
• Hands-on, proactive leader with strong problem-solving skills and the ability to lead, train, and motivate kitchen teams.
• Strong interpersonal and communication skills, with the ability to converse comfortably in English and Malay.
• Ability to ideate and develop food and beverage offerings, keeping up with evolving restaurant and dining trends.
• Strong delegation and multitasking abilities in a fast-paced environment.
• Curious and creative mindset with a practical, operations-focused approach.
• Willingness to work 6 days a week on a shift schedule and operate hands-on with the team.

As a Butcher Team Member, you will play a key role in ensuring the highest standards of quality, freshness and food safety within the butchery section. You will be responsible for meat preparation, stock management and delivering excellent customer service, while strictly adhering to food safety regulations and company SOPs.

This role is ideal for someone who is skilled in meat handling, detail-oriented and passionate about delivering quality products to customers.

Key Responsibilities

Meat Preparation & Quality Control

• Cut, grind and prepare meats and related products (e.g. sausages and marinated meats) for sale.
• Perform quality inspections on meats and related products to ensure freshness and safety.
• Weigh, package, price and display products accurately and attractively.
• Ensure FIFO (First In, First Out) and FEFO (First Expiry, First Out) principles are applied in cold rooms and chillers through daily checks on expiry dates and product freshness.
• Receive and inspect meat deliveries to ensure they meet quality standards and are not expired.

Food Safety & Hygiene Compliance

• Maintain cleanliness of the butchery section, storage areas and equipment in accordance with food safety standards and company SOPs.
• Clean and maintain tools, knives and equipment properly.
• Monitor refrigerator temperatures daily and update temperature logs to ensure proper storage conditions.

Customer Service & Operations Support

• Greet customers warmly, provide product recommendations, answer enquiries and accept orders.
• Coordinate deliveries and order pickups efficiently.
• Work closely with team members to ensure smooth daily operations.

What We Are Looking For

• Minimum SPM, Diploma or equivalent qualification.
• Proven experience as a butcher or in meat preparation is preferred.
• Ability to use knives, grinders and other cutting tools safely and effectively.
• Able to work 6 days a week on a shift-based schedule.
• Ability to work collaboratively in a fast-paced retail environment.

As a Cashier, you will be responsible for ensuring smooth and accurate cashiering operations while delivering a friendly and efficient customer experience at Qra outlets. You will play an important role in managing transactions, maintaining accountability of daily collections and supporting retail sales operations.

This role is ideal for someone who is detail-oriented, honest and enjoys interacting with customers. You will manage daily sales transactions, handle cash responsibly and ensure all processes are carried out according to company procedures.

Key Responsibilities

Cashier Operations & Transaction Management

• Be in charge of the cashier counter and/or order station.
• Process sales transactions accurately (scan and pack products into bags, etc.) according to standard operating procedures.
• Handle cash, card and other payment methods responsibly and efficiently.
• Ensure all accounts and transactions are updated from time to time, with zero discrepancies in the cash drawer.
• Count and verify daily collections and submit to the Cashier Head.

Customer Service & Retail Support

• Attend to customers professionally and provide a positive shopping experience.
• Support retail selling activities and assist customers with enquiries when required.
• Maintain a clean and organised cashier counter area at all times.
• Follow instructions diligently and perform tasks with accuracy and attention to detail.

What We Are Looking For

• At least SPM or equivalent qualification.
• Passionate, hardworking and trustworthy individual.
• Positive attitude with strong initiative and a willingness to learn.
• Good numerical skills with the ability to handle cash accurately.
• Strong attention to detail and accuracy in daily operations.
• Good communication and interpersonal skills.
• Ability to multitask effectively in a fast-paced retail environment.

As a Cashier, you will be responsible for ensuring smooth and accurate cashiering operations while delivering a friendly and efficient customer experience at Qra outlets. You will play an important role in managing transactions, maintaining accountability of daily collections and supporting retail sales operations.

This role is ideal for someone who is detail-oriented, honest and enjoys interacting with customers. You will manage daily sales transactions, handle cash responsibly and ensure all processes are carried out according to company procedures.

Key Responsibilities

Cashier Operations & Transaction Management

• Be in charge of the cashier counter and/or order station.
• Process sales transactions accurately (scan and pack products into bags, etc.) according to standard operating procedures.
• Handle cash, card and other payment methods responsibly and efficiently.
• Ensure all accounts and transactions are updated from time to time, with zero discrepancies in the cash drawer.
• Count and verify daily collections and submit to the Cashier Head.

Customer Service & Retail Support

• Attend to customers professionally and provide a positive shopping experience.
• Support retail selling activities and assist customers with enquiries when required.
• Maintain a clean and organised cashier counter area at all times.
• Follow instructions diligently and perform tasks with accuracy and attention to detail.

What We Are Looking For

• At least SPM or equivalent qualification.
• Passionate, hardworking and trustworthy individual.
• Positive attitude with strong initiative and a willingness to learn.
• Good numerical skills with the ability to handle cash accurately.
• Strong attention to detail and accuracy in daily operations.
• Good communication and interpersonal skills.
• Ability to multitask effectively in a fast-paced retail environment.