As a Commis Baker, you will play a vital role in supporting the daily production of our baked goods, from artisanal breads to delectable pastries. Working closely with the bakery team, you will be involved in preparation, baking, quality control, and kitchen upkeep.

This role is ideal for individuals who are passionate about baking, eager to learn, and committed to delivering consistent, high-quality products.

Key Responsibilities

• Assist in the daily production of breads, pastries, and desserts according to Qra’s recipes and quality standards.
• Maintain proper display and presentation of baked goods.
• Monitor ingredient inventory and communicate restocking needs to the team.
• Ensure kitchen operations follow all food safety and sanitation policies.
• Perform regular equipment checks and report issues to the Senior Baker.
• Discard spoiled or expired items following proper procedures.
• Contribute ideas for menu innovation or improvements in product presentation.
• Maintain high standards of product quality and consistency.
• Continuously develop knowledge of baking techniques and industry best practices.
• Collaborate with the bakery team to ensure smooth and efficient operations.

What We Are Looking For

• Fresh graduates are welcomed; prior baking or kitchen experience is an added advantage.
• Possess a Certificate, Diploma, or Degree in Culinary Arts or a related field.
• Good knowledge of different types of pastries, breads, and desserts, including decoration techniques.
• Solid understanding of food hygiene, safety, and sanitation standards.
• Strong teamwork, communication, and collaboration skills.
• Able to work early shifts, weekends, and on a shift-based schedule (6 days/week, 7.5 hours/day).
• Strong communication and team collaboration skills.
• Comfortable conversing in both English and Malay.
• Solid understanding of food safety and hygiene regulations.
• Customer-first (centric) mindset, with a passion for delivering great service.

As a F&B Supervisor, you will support the Outlet Manager in ensuring production consistency, operational efficiency, and food quality across all outlets.

Our ideal candidate is someone who has a good understanding of overall operational flow with relevant experience in the food and beverage industry. If you’re someone who has a passion in acquiring knowledge in ingredients to make special beverage concoctions, skills in bartending and R&D, with an eagerness to learn and take on various responsibilities, while bringing ideas to live, this is definitely an environment for you to explore and grow with Qra. People management and engaging with customers are all key components to excel in this role.

Key Responsibilities

Operations

• Operational matters and process flow of running the department. This includes work schedules, budgeting, cost management, daily/weekly/monthly sales and expenses, delivery of goods and supplies, inventory, stocks, training on beverage preparations and proper use of equipment and other matters deemed fit and/or what the role requires.
• Prepare and serve a variety of coffee and other beverages, including espresso drinks, brewed coffee, and specialty drinks according to café recipes and standards. Ensure quality and consistency in every beverage served.
• Handle cash and card transactions accurately, process payments, and provide customers with receipts. Maintain the cash register and balance cash drawer at the end of each shift.
• Adhere to all food safety and hygiene standards, as well as café policies and procedures. Always ensure compliance with health and safety regulations.
• Oversee the space, while closely working with the team.

R&D

• Regular R&D checks on the beverage offerings is essential. This is to maintain standards of quality and overall customer experience.
• This constant exercise will require R&D of existing offerings as well as to ideate and create new offerings in the beverage program. This is to ensure we always build excitement and anticipation, as well as retaining a brand that resonates with our Qra community.
• Incorporating a combination where a passion and palate for flavours is crucial. This means that understanding trends and market demands are key to bringing in new ideas to our overall offerings, and thus, leads to exceptional customer experience that blend and live well with Qra’s identity and brand.

Quality & Food Safety

• Recruitment, training, hiring, staff retention, and overseeing all matters related to the team.

Customer Service

• Maintaining customer service standards is vital. Resolving on-ground customer service feedback and complaints are also an integral part of this role.
• This also means that advising the team on the best ways to resolve issues and delivering excellent customer service is of utmost importance.

What We Are Looking For

• Candidates must possess at least SPM.
• Minimum 3–5 years of barista experience or in a similar role preferred.
• Knowledge of coffee brewing techniques and espresso machine operation.
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
• Basic math skills for cash handling and order processing.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods and handle food and beverages.
• Comfortable working in a busy, sometimes noisy environment.

As a F&B Team Member, your responsibilities include welcoming customers, addressing their inquiries, taking orders, handling payments, and preparing and serving food and beverages. You will also actively enhance your understanding of food and beverage preparation, quality standards, and presentation techniques.

This role is ideal for someone who is engaging, courteous and passionate about food and beverage preparation and education, with strong commitment to delivering consistency, efficiency, and service excellence.

Key Responsibilities

• Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
• Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
• Packaging food and beverages for sale.
• Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
• Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
• Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
• Updating signage and displays to attract customers.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Working as part of a fun, high-energy team.
• Adhering to all food safety regulations and quality controls.

What We Are Looking For

• Fresh Graduates are welcomed to apply.
• Strong interest in retail business.
• Skilled in making coffee.
• Able to work on shift-based role (6 days a week, 7.5 hours a day)
• Strong knowledge of F&B operations, customer service, and safety regulations is an advantage.
• Customer-first (centric) mindset, with a passion for delivering great service.
• Proactive and self-driven, with a hands-on approach to problem-solving.
• Strong communication and team collaboration skills.
• Comfortable conversing in both English and Malay.
• Solid understanding of food safety and hygiene regulations.

As a Grocery Team Member, you will be responsible for the smooth running of the grocery sections and bulk food section at our stores. The role of the Grocery Team Member includes stocking the shelves, checking the quality of goods received, organizing of stocks, making Qra’s Nut Butters and engaging customers.

This role is ideal for someone interested in the retail business and enjoys engaging customers and the team.

Key Responsibilities

Store Operations & Merchandising

• Replenish and organise products to ensure shelves are fully stocked, clean, and well-presented at all times.
• Monitor product quality, freshness, and expiry dates, removing damaged or expired items as required.
• Assist with receiving, unloading, and organising incoming stock deliveries.
• Support inventory control through stock rotation and maintaining accurate stock levels.
• Ensure the sales floor and storage areas are clean, organised, and compliant with store standards.

Customer Service & Team Support

• Provide friendly and knowledgeable assistance to customers, including support with product enquiries.
• Support e-commerce operations by picking, packing, and preparing online orders accurately.
• Report any product, stock, or operational issues to the lead.
• Work collaboratively with team members and support overall store operations as required.
• Carry out additional duties and responsibilities as assigned to ensure smooth daily operations.

What We Are Looking For

• Experience in Grocery is an advantage.
• Able to commute to the workplace.
• Comfortable working 6 days and in a shift basis.
• Willingness to learn and work with others.
• Able to communicate in both English and Malay.
• Ability to work efficiently in a fast-paced environment.

As a Produce Team Member, you will be responsible for the smooth running of the fruits and vegetables sections at our stores. The role of the Produce Team Member includes stocking the shelves, checking the quality of goods received, organizing of stocks of Fruits & Vegetables and engaging customers.

Our ideal candidate is someone who has passion in the retail business and enjoys engaging customers and the team.

Key Responsibilities

• Quality check of the stocks when they arrive to ensure that all items meet the required specifications and are free from damage or defects.
• Ensure all the respective displays are properly stocked and organized. This includes ensuring the proper signage, right price and promotions are on display.
• Checking of products on display to ensure the integrity and freshness of the products are maintained.
• Monitoring and managing of the stock inventory which includes packing, weighing and rotating stocks.
• Ensuring the store and stock room remains clean, organized and in compliance to the safety regulations.
• Handling customer queries, engaging with product information and assisting in various task such as weighing of produce.
• Supporting the implementation of marketing initiatives.
• Supporting e-commerce purchases by packing based on the orders

What We Are Looking For

• Prior knowledge on fruits and vegetables is an advantage.
• Able to commute to the workplace.
• Comfortable working 6 days per week and on a shift basis.
• Able to communicate in Malay and English.
• Willingness to learn and work with others.

As a Butcher Team Member, you will play a key role in ensuring the highest standards of quality, freshness and food safety within the butchery section. You will be responsible for meat preparation, stock management and delivering excellent customer service, while strictly adhering to food safety regulations and company SOPs.

This role is ideal for someone who is skilled in meat handling, detail-oriented and passionate about delivering quality products to customers.

Key Responsibilities

Meat Preparation & Quality Control

• Cut, grind and prepare meats and related products (e.g. sausages and marinated meats) for sale.
• Perform quality inspections on meats and related products to ensure freshness and safety.
• Weigh, package, price and display products accurately and attractively.
• Ensure FIFO (First In, First Out) and FEFO (First Expiry, First Out) principles are applied in cold rooms and chillers through daily checks on expiry dates and product freshness.
• Receive and inspect meat deliveries to ensure they meet quality standards and are not expired.

Food Safety & Hygiene Compliance

• Maintain cleanliness of the butchery section, storage areas and equipment in accordance with food safety standards and company SOPs.
• Clean and maintain tools, knives and equipment properly.
• Monitor refrigerator temperatures daily and update temperature logs to ensure proper storage conditions.

Customer Service & Operations Support

• Greet customers warmly, provide product recommendations, answer enquiries and accept orders.
• Coordinate deliveries and order pickups efficiently.
• Work closely with team members to ensure smooth daily operations.

What We Are Looking For

• Minimum SPM, Diploma or equivalent qualification.
• Proven experience as a butcher or in meat preparation is preferred.
• Ability to use knives, grinders and other cutting tools safely and effectively.
• Able to work 6 days a week on a shift-based schedule.
• Ability to work collaboratively in a fast-paced retail environment.

As a Cashier, you will be responsible for ensuring smooth and accurate cashiering operations while delivering a friendly and efficient customer experience at Qra outlets. You will play an important role in managing transactions, maintaining accountability of daily collections and supporting retail sales operations.

This role is ideal for someone who is detail-oriented, honest and enjoys interacting with customers. You will manage daily sales transactions, handle cash responsibly and ensure all processes are carried out according to company procedures.

Key Responsibilities

Cashier Operations & Transaction Management

• Be in charge of the cashier counter and/or order station.
• Process sales transactions accurately (scan and pack products into bags, etc.) according to standard operating procedures.
• Handle cash, card and other payment methods responsibly and efficiently.
• Ensure all accounts and transactions are updated from time to time, with zero discrepancies in the cash drawer.
• Count and verify daily collections and submit to the Cashier Head.

Customer Service & Retail Support

• Attend to customers professionally and provide a positive shopping experience.
• Support retail selling activities and assist customers with enquiries when required.
• Maintain a clean and organised cashier counter area at all times.
• Follow instructions diligently and perform tasks with accuracy and attention to detail.

What We Are Looking For

• At least SPM or equivalent qualification.
• Passionate, hardworking and trustworthy individual.
• Positive attitude with strong initiative and a willingness to learn.
• Good numerical skills with the ability to handle cash accurately.
• Strong attention to detail and accuracy in daily operations.
• Good communication and interpersonal skills.
• Ability to multitask effectively in a fast-paced retail environment.

We are looking for a strategic and entrepreneurial Assistant Category Manager. This role goes beyond buying - you will be accountable for driving the category’s growth, profitability, and ensuring the category stays relevant to our customers.

In this position, you will have the autonomy to make a meaningful impact, shaping the customer experience, and grow your career in a fast-paced, collaborative, and innovative environment. You will also develop and execute data-driven strategies through sourcing the right products, understanding market trends, and collaborating across the business to ensure your category thrives.

If you are a natural negotiator, data-driven, and love building things from the ground up, this role is for you!

Key Responsibilities

• Category Strategy: Develop, own, and execute the end-to-end strategy for the categories to achieve sales, margin, and growth targets.
• Sourcing & Vendor Management: Identify, build, and maintain strong, long-term relationships with suppliers and vendors. Lead negotiations on pricing, promotions, and terms to ensure the best value.
• Data-Driven Insights: Utilise sales data, customer insights, and market analysis to anticipate consumer trends, identify gaps, and discover new opportunities for growth.
• Merchandising & Promotion: Plan and implement promotional calendars, pricing strategies, and merchandising plans to drive sales and customer engagement.
• Cross-Functional Collaboration: Work closely with Marketing and Operations teams to ensure successful product launches, effective promotions, and optimal inventory levels.
• P&L Management: Take responsibility for the financial performance of your category, including revenue, pricing, and profitability.
• Start-up Agility: Embrace a hands-on approach in our fast-paced environment. Be prepared to multitask and leverage your skills to support other business priorities as they arise.

What We Are Looking For

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• 5+ years of experience in category management, buying, or merchandising, preferably within the FMCG, supermarket, or retail industry.
• Experience working in a start-up or high-growth e-commerce environment; or direct experience managing Pantry, Grocery, or Household product categories will be added advantage.
• Strong analytical skills with a proven ability to interpret data and translate it into actionable business strategies.
• Exceptional interpersonal, negotiation, communication, and relationship-building skills. You can build rapport easily and secure favourable terms.
• A genuine passion for understanding customer needs, market trends and love for bringing products to our customers.
• Excellent collaboration skills and the ability to work effectively with diverse teams.
• Innovative with passion and love for bringing products to our customers.
• A self-starter with a positive and can-do attitude, proactive and hands-on approach. Get things done right, and fast!

We are looking for a highly organised and motivated Category Executive to be the backbone of our Grocery category team. This role offers a fantastic opportunity to launch your career in retail, gain hands-on exposure and build a strong foundation in buying, merchandising, and strategy. 

As part of our passionate and innovative team, you will play an important role in supporting the Category Executive and ensuring our shelves are filled with the products our customers love. You’ll be immersed in the day-to-day operations of a dynamic grocery business while growing your skills and experience. 

If you are detail-oriented, eager to learn, and ready to take the next step in your career, we’d love to have you on our team! 

Key Responsibilities: 

• Data Management: Accurately maintain and update product information, pricing, and promotional details in our systems. 
• Reporting: Assist in preparing regular reports on sales performance, stock levels, and market trends using Microsoft Excel and other internal tools. 
• Supplier Coordination: Liaise with suppliers for product samples, order confirmations, and delivery follow-ups to ensure a smooth supply chain. 
• Market Research: Conduct competitor analysis, including price checks and promotional tracking, to provide valuable insights to the Category Manager. 
• Promotional Support: Help execute the promotional calendar by setting up campaigns and coordinating with the marketing team. 
• Administrative Support: Provide all-around administrative and operational support to the category team to ensure efficiency and success. 

What We Are Looking For:

• Diploma or Bachelor's degree in Business, Marketing, Supply Chain, or a related field. 
• Fresh graduates with strong academic background and a desire to build a career in retail are highly encouraged to apply. 
• 1-2 years of experience in an administrative, purchasing, or data-focused role is an advantage. 
• Excellent proficiency in Microsoft Excel is a must (familiarity with functions such as VLOOKUP and Pivot Tables is a significant advantage). 
• Extremely organised, meticulous, and detail-oriented with a strong aptitude for numbers.  
• Good written and verbal communication skills in English. 
• A proactive, positive mindset with an eagerness to learn, take on new challenges, and grow with the company. 
• Passion and love for bringing the right products to our customers. 
• Strong interpersonal and communication skills. 
• A curious mindset with a strong awareness of evolving consumer retail trends, coupled with a drive to continuously improve and innovate. 

As we continue to grow, we're looking for a Finance Manager who combines strong financial discipline with commercial thinking and a hands-on approach. This role will play a key part in driving financial performance, improving profitability, strengthening cash flow, and building scalable finance processes to support Qra's growth.

The Role

Reporting directly to the Finance Director and working closely with our Founder/CEO, the Finance Manager will lead Qra's day-to-day finance and accounting functions while serving as a key business partner to operational teams.

You will oversee financial reporting, cash flow management, budgeting, compliance, internal controls, and finance operations. Beyond ensuring accuracy and governance, you will provide meaningful insights that help drive growth, improve margins, optimise working capital, and support strategic decision-making across the business.

 You will be responsible for ensuring financial accuracy, maintaining strong controls, supporting commercial decision-making, and building a high-performing finance function that enables the business to scale sustainably.

Key Responsibilities

Financial Management & Reporting

• Oversee the full spectrum of finance operations, including Accounts Payable (trade and non-trade), Accounts Receivable, General Ledger, fixed assets, inventory accounting, and treasury functions.
• Ensure timely and accurate preparation of monthly management accounts, financial statements, and performance reports.
• Maintain integrity of financial records and balance sheet reconciliations.
• Monitor inventory accounting, stock adjustments, shrinkage, and costing to ensure accurate reporting of gross margins and profitability.
• Ensure compliance with accounting standards, statutory requirements, and regulatory obligations.

 Budgeting, Forecasting & Business Performance

• Lead annual budgeting and periodic forecasting processes.
• Analyse financial performance against budgets, forecasts, and prior periods, identifying risks and opportunities.
• Monitor and report on key business KPIs, including sales, gross margin, EBITDA, inventory days, and store P&L.
• Provide actionable insights and recommendations to improve financial and operational performance.

 Cash Flow & Working Capital Management

• Monitor daily cash positions and forecast short- and medium-term cash flow requirements.
• Manage working capital by optimising inventory levels, receivables, payables, and supplier payment terms.
• Oversee store cash collection, banking processes, reconciliations, and cash controls.
• Partner with merchandising teams to improve inventory productivity, stock turn, and supplier payment terms.
• Support initiatives to improve cash conversion and strengthen liquidity across the business.

 Commercial & Operational Finance

• Partner closely with Merchandising, Store Operations, Marketing, and F&B teams to evaluate business performance and profitability.
• Support pricing, promotions, category reviews, margin analysis, and investment decisions.
• Provide financial analysis and business cases for new store openings, capital expenditure, and strategic initiatives.
• Drive greater visibility into profitability by store, category, and channel.

 Internal Controls, Compliance & Risk Management

• Strengthen internal controls, policies, and governance frameworks across the organisation.
• Ensure compliance with tax regulations, statutory requirements, and company policies.
• Lead internal and external audits, ensuring timely resolution of audit findings and implementation of recommendations.
• Monitor financial risks and proactively recommend mitigation measures.

 Systems, Process Improvement & Automation

• Identify opportunities to improve finance processes, reporting efficiency, and data accuracy.
• Drive automation and system enhancements to improve productivity and scalability.
• Support the continuous development and optimisation of finance systems and workflows.

 Leadership & Team Development

• Lead, coach, and develop the finance team, ensuring clear accountability and strong execution across AP, AR, GL, inventory accounting, and master data functions.
• Foster a culture of ownership, continuous improvement, and operational excellence.
• Build strong cross-functional relationships and serve as a trusted financial advisor to business leaders.
• Support succession planning and capability development within the finance function.

What We Are Looking For

• Bachelor's Degree in Finance, Accounting, Commerce, or a related discipline.
• Professional qualification (ACCA, CPA, CIMA, ICAEW, or equivalent) is an added advantage.
• Minimum 6-10 years of relevant experience in finance, accounting, financial planning, or business partnering, including experience leading a finance team and managing month-end reporting, budgeting, audit, and cash flow processes.
• Experience in Retail, FMCG, Food & Beverage, Hospitality, or other multi-site consumer businesses is highly preferred.
• Strong understanding of financial reporting, management accounting, budgeting, forecasting, and working capital management.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Advanced proficiency in Microsoft Excel and experience working with ERP, POS, inventory management, and financial systems.
• Commercially minded, hands-on, and comfortable operating in a fast-paced, entrepreneurial environment.
• Strong communication, stakeholder management, and leadership skills.
• Proactive, self-driven and resourceful with a strong sense of ownership and accountability.
• Demonstrates high integrity, accountability, and attention to detail.
• Experience supporting multi-store retail operations and business expansion projects is an advantage.

Key Responsibilities

During this internship, you will be assisting in a wide array of task which includes: 

•  Assist in accounting and payment of purchases and supplier payables. 
•  Assist proper invoice management and query handling via phone/e-mail. 
•  Maintains positive working relationships with cross-functional teams & other stakeholders. 
•  Assist in daily administrative duties within the department. 
•  Participates in special projects and performs other duties as required.

What We Are Looking For

• Our ideal candidate is someone from either Business, Finance, Economics, or Accounting major.
• High attention to detail.
• Has a basic understanding of financial and accounting principles. 
• Has good verbal and written communication skills. 

This is an excellent opportunity to get a sense of a career in Finance before entering the world of working.